Client Services Manager

Image joining a firm where trust is real, access is open, and your voice carries weight. Where you work directly with Partners and Clients, take ownership of outcomes, and see the impact of your work every day. You’ll be challenged by complex, engaging client projects, collaborating closely with key decision makers, and help shape not just what we deliver, but how we deliver it.

Due to continued growth, we are looking for an experienced Client Business Services Manager in either our Sydney CBD or Cronulla office to take ownership of a diverse client portfolio and play a key role in leading our team and shaping how we deliver our services.

What You’ll Be Doing?

Manage an allocated portfolio of private business clients, business owners and family groups, acting as the primary point of contact and building strong, trusted relationships.
Proactively identify client needs and deliver timely, practical business and tax advice, ensuring clients feel supported, valued and well looked after.
Manage client expectations, scope, deliverables and timelines to ensure consistent service quality and strong commercial outcomes.
Deliver end‑to‑end tax compliance and advisory services across income tax, BAS, IAS and FBT with a strong focus on accuracy and quality.
Interpret and apply tax and commercial legislation to client circumstances, translating technical issues into clear and practical outcomes.
Mentor and develop junior team members through review, coaching and knowledge sharing.
Coordinate workflow and job management to meet deadlines, manage competing priorities and maintain consistent quality standards.
Contribute ideas and drive continuous improvement in how Business Services work is delivered.

What We Are Looking For?

CA or CPA qualified with a degree in Commerce, Business or equivalent, and around six or more years’ experience in a professional services accounting firm
Strong experience delivering business services tax compliance and advisory, including income tax, BAS, IAS and FBT
Confident manager of client relationships and engagements, with sound judgement around risk, scope and commercial outcomes
Commercially astute communicator who can clearly explain complex matters to clients, team members and Partners
Experienced reviewer and mentor who contributes positively to team capability, collaboration and firm initiatives
Experience in tax advisory or financial reporting (under AASB) will be highly favoured!

This role can be based in our Sydney CBD or Cronulla office and is primarily office based, with some travel between offices as required.

Why Join Us?

Ongoing learning and development, including exposure to more complex work and a clear pathway to grow your technical, advisory and client management skills
Trust and autonomy in your day work, backed by support and guidance when matters become complex
Genuine access to supportive Partners and Managers who provide direction, context and constructive feedback
Meaningful and engaging work with visible client impact and genuine recognition for your contribution
A respectful and supportive team culture where open communication is encouraged, good work is recognised, and people feel supported and heard

If this role sounds like the right next step for you, we’d love to hear from you.

Please submit your CV and cover letter to our hiring manager, Clark at careers@fmapartners.com.au and we’ll be in touch with suitable candidates for a confidential discussion.

Joining FMA has been an incredible experience! It is fantastic to work with such a talented, vibrant & dynamic group of individuals that encourage collaboration and embrace challenges. I am grateful for the opportunity to work at FMA and contribute to the success and growth of both FMA and my career!

Nicholas Peronace - Senior Client Manager, Superannuation & Business Services